Customers preference n satisfaction banking services

Customer satisfaction in e banking service

Service quality is the expectation of any organization in order to enhance customer satisfaction. Their findings showed that all the banks have at least one particular form of electronic service including e-banking service, Internet banking service, and e-banking. In another study by Onyeukwu was carried out in Nigeria. There are still some challenges of e-banking in Nigeria such as fraud, long waiting days for reversal of failed transactions, long queues and so on. Service quality and satisfaction are neither satisfaction nor service quality. Melnic, E. Lee, H. Avkiran, N. Nonetheless, there are also debates about the causal relationship between customer satisfaction and service quality Brady et al. Subashini, R. Lambin, J. Manrai, L. Parasuraman, A.

The obtained results can be useful not only for banks in general, but they also can be applied by managers of different branches and operational offices for monitoring, timely detecting and correcting problem areas related to cooperation with corporate clients.

Electronic banking is the application of Telecommunication devices to perform banking transactions Okoro There is no significant relationship between e-banking, service quality delivery and customer satisfaction.

Customer satisfaction in banking sector ppt

The goal of this research is to determine the way for assessing the level of corporate customer satisfaction with banking services, and the intra-bank procedure for such assessment implementation. Methodology Cross-sectional survey design had been employed because the researcher seeks to obtain information from a cross-section of respondents comprising of different customers of different banks. Journal of International Business Research and Marketing. Onyeukwu,3 Hope I. Service quality is the expectation of any organization in order to enhance customer satisfaction. Structured questionnaires and interview were used in collecting the data. There is no significant relationship between e-banking, service quality delivery and customer satisfaction. Their findings showed that all the banks have at least one particular form of electronic service including e-banking service, Internet banking service, and e-banking. In the paper, the results of the study performed using Lambin method are presented; this method was modified to overcome the drawbacks of selecting the aspects and deviations of the assessment of their variability. In another study by Onyeukwu was carried out in Nigeria. Ramseook-Munhurrun, P.

E-banking has brought in a great change in Nigerian banking sector. The goal of this research is to determine the way for assessing the level of corporate customer satisfaction with banking services, and the intra-bank procedure for such assessment implementation.

Descriptive statistics was adopted in analyzing the data from the respondents.

?customer satisfaction on internet banking service quality

Journal of International Business Research and Marketing, 4 2pp. Journal of International Business Research and Marketing, 4 2 Zhukov, E. Lee, H.

Rated 6/10 based on 26 review
Download
Customer Satisfaction