Master thesis knowledge management

Knowledge management pdf

In addition, it is identified as a problem the lack of criteria for measuring and evaluating KM in PSO, from a different viewpoint than business perspective. Findings of the study indicated that the dominant foundations of knowledge management practices in URA include advanced technology for communication, appointment of staff based on job competences, regular performance management system, direct person to person contacts socialization which reduce negative effects of labor mobility and task duplication with the highest average mean of 4. To achieve the research objective of this thesis we performed a comprehensive systematic literature review in order to discover what the KM critical success factors are, and also we integrated and proposed some metrics to evaluate and assess the performance of KM in PSO. However, staff agreed that workload and prioritizing of ICT over people driven technology were the dominant challenges of KM practices. This thesis is bounded to this specific context. Primary data was collected using semi structured self-administered questionnaires. Data was analyzed using SPSS version 20 to generate descriptive statistics including frequency table, mean standard deviation on knowledge management in URA. This is driven by the fact that human capital and organizational development significant concerns of contemporary organizations if they are to achieve competitiveness. We conducted an in-depth study among different Public Sector Organizations in order to learn what are the critical success factors that must be first considered before implement KM initiatives.

The study used descriptive design based on a case study with both qualitative and quantitative approach and units of analysis were the staff of URA at Head office. Primary data was collected using semi structured self-administered questionnaires.

In addition, it is identified as a problem the lack of criteria for measuring and evaluating KM in PSO, from a different viewpoint than business perspective. This thesis is bounded to this specific context.

knowledge management thesis topics

Indeed, we critically and comprehensively study the factors that characterize KM strategies and those that foster its development and success in PSO, then finally we propose metrics to measure and evaluate, in order to continuous and systematically improve KM practices in PSO.

To achieve the research objective of this thesis we performed a comprehensive systematic literature review in order to discover what the KM critical success factors are, and also we integrated and proposed some metrics to evaluate and assess the performance of KM in PSO.

We conducted an in-depth study among different Public Sector Organizations in order to learn what are the critical success factors that must be first considered before implement KM initiatives. Data was analyzed using SPSS version 20 to generate descriptive statistics including frequency table, mean standard deviation on knowledge management in URA.

Master thesis knowledge management

To achieve the research objective of this thesis we performed a comprehensive systematic literature review in order to discover what the KM critical success factors are, and also we integrated and proposed some metrics to evaluate and assess the performance of KM in PSO. However, staff agreed that workload and prioritizing of ICT over people driven technology were the dominant challenges of KM practices. In addition, it is identified as a problem the lack of criteria for measuring and evaluating KM in PSO, from a different viewpoint than business perspective. This thesis is bounded to this specific context. Main problems are related to the lack of academic literature that explains the elements that KM address in the given context. Finally, based on this methodological proposal and as a result of this research, we were able to analyze and explain the critical success factors, we identified some strategies to encourage the success of KM and integrated a proposal of metrics, from different approaches, for KM in PSO. The study used descriptive design based on a case study with both qualitative and quantitative approach and units of analysis were the staff of URA at Head office. Indeed, we critically and comprehensively study the factors that characterize KM strategies and those that foster its development and success in PSO, then finally we propose metrics to measure and evaluate, in order to continuous and systematically improve KM practices in PSO. The contribution of this thesis is that it provides valuable elements for an academic debate on the previous factors, strategies and metrics to promote KM initiatives in PSO.

Finally, based on this methodological proposal and as a result of this research, we were able to analyze and explain the critical success factors, we identified some strategies to encourage the success of KM and integrated a proposal of metrics, from different approaches, for KM in PSO.

Findings of the study indicated that the dominant foundations of knowledge management practices in URA include advanced technology for communication, appointment of staff based on job competences, regular performance management system, direct person to person contacts socialization which reduce negative effects of labor mobility and task duplication with the highest average mean of 4.

Knowledge management case study

This thesis is bounded to this specific context. Finally, based on this methodological proposal and as a result of this research, we were able to analyze and explain the critical success factors, we identified some strategies to encourage the success of KM and integrated a proposal of metrics, from different approaches, for KM in PSO. Findings of the study indicated that the dominant foundations of knowledge management practices in URA include advanced technology for communication, appointment of staff based on job competences, regular performance management system, direct person to person contacts socialization which reduce negative effects of labor mobility and task duplication with the highest average mean of 4. However, staff agreed that workload and prioritizing of ICT over people driven technology were the dominant challenges of KM practices. Indeed, we critically and comprehensively study the factors that characterize KM strategies and those that foster its development and success in PSO, then finally we propose metrics to measure and evaluate, in order to continuous and systematically improve KM practices in PSO. This is driven by the fact that human capital and organizational development significant concerns of contemporary organizations if they are to achieve competitiveness. Data was analyzed using SPSS version 20 to generate descriptive statistics including frequency table, mean standard deviation on knowledge management in URA. In addition, it is identified as a problem the lack of criteria for measuring and evaluating KM in PSO, from a different viewpoint than business perspective. To achieve the research objective of this thesis we performed a comprehensive systematic literature review in order to discover what the KM critical success factors are, and also we integrated and proposed some metrics to evaluate and assess the performance of KM in PSO. The study used descriptive design based on a case study with both qualitative and quantitative approach and units of analysis were the staff of URA at Head office. The study was guided by the four specific research objectives which were: to examine the foundations of knowledge management practices in URA, to analyze the factors affecting effectiveness of Knowledge Management strategies; and to establish the challenges of URA faces in implementing Knowledge Management initiatives. The contribution of this thesis is that it provides valuable elements for an academic debate on the previous factors, strategies and metrics to promote KM initiatives in PSO. Primary data was collected using semi structured self-administered questionnaires. Main problems are related to the lack of academic literature that explains the elements that KM address in the given context. The study recommends that URA should prioritize her staff over ICT and encourage them to embrace advanced technology, regularly provide progressive on job training to staff concerning, prioritizing promotion of staff based on innovative applicable knowledge generated instead of mere qualification, source latest advanced ICT infrastructures and staff team work to induce knowledge information sharing to achieve the organization vision.

The study was guided by the four specific research objectives which were: to examine the foundations of knowledge management practices in URA, to analyze the factors affecting effectiveness of Knowledge Management strategies; and to establish the challenges of URA faces in implementing Knowledge Management initiatives.

The study recommends that URA should prioritize her staff over ICT and encourage them to embrace advanced technology, regularly provide progressive on job training to staff concerning, prioritizing promotion of staff based on innovative applicable knowledge generated instead of mere qualification, source latest advanced ICT infrastructures and staff team work to induce knowledge information sharing to achieve the organization vision.

knowledge management thesis topics

This is driven by the fact that human capital and organizational development significant concerns of contemporary organizations if they are to achieve competitiveness.

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[] Knowledge management and measurement in Public Sector Organizations